Privacy notice

Coigne Capital Inc. is responsible for the personal information it collects for these purposes. Our Privacy Officer oversees privacy requests and complaints. Applicable requirements include Québec privacy law and, where applicable, Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

Privacy Officer, Coigne Capital Inc.

Email: info@synexumlabs.com

Telephone: +1 (514) 351-5101

Mail: 555 Bd Dr.-Frederik-Philips, Saint-Laurent, Québec, Canada

Synexum Labs provides AI and technology advisory, data and systems architecture, automation, development and ongoing technical services. This notice covers our own website and business relationship activities. Client platforms, confidential project datasets and end-user information entrusted to us for a client's purposes are also subject to the relevant service agreement, data processing terms and the client's privacy notice.

Where we handle personal information on a client's instructions, requests about that information should normally be addressed to the client. We will assist the client as required by our agreement and applicable law. Neither a service agreement nor this notice removes an individual's statutory rights.

Inquiries and discovery calls. We collect the contact details you provide, such as your name, work email, telephone number, organization, role, preferred language, scheduling details and message. We use them to respond, arrange meetings, understand your needs and prepare requested proposals. Forms identify required fields; without necessary information, we may be unable to answer or arrange the requested service.

Subscriptions and communications. We collect subscription details, preferences and records of consent or withdrawal to send requested insights and administer communication choices. Ordinary service communications may include appointment confirmations and replies to your inquiries.

Website operation. Servers and website tools may receive your IP address, browser and device details, access times, requested pages, referring page and error or security logs. These records support delivery of the website, troubleshooting, abuse prevention and security. Optional measurement of navigation or engagement is subject to the choices described below.

Business administration and privacy requests. We keep relevant correspondence, proposal and contract records, and limited verification information where necessary to administer a business relationship, address a request, maintain required records or establish, exercise or defend legal rights.

We collect information directly from you, from your use of the website and, where authorized or permitted by law, from an organization or person arranging an introduction or meeting with you. Ask us if you would like information about the source of a particular record.

Please provide only information needed for the inquiry. Do not send passwords, API keys, identity documents, patient records, financial account details or confidential client datasets through public forms or ordinary email. If a project requires sensitive information or system access, we will agree on an appropriate transfer method first.

We explain relevant purposes at collection and obtain consent where required. Requesting a consultation does not automatically subscribe you to marketing. Consent for optional purposes is separate from information needed to respond to your request. Simply visiting this website or reading this notice is not consent to optional tracking or unrelated uses of your information.

You may withdraw consent by contacting our Privacy Officer. We will explain any effect on the requested service and any information that must still be retained or processed under applicable law. If we propose a materially different purpose, we will provide the required notice and obtain further consent where necessary before proceeding.

Cookies and similar technologies can support website functions, remember choices or measure use. Necessary technologies support functions such as security and saving consent choices. Optional technologies may support preferences, audience measurement or marketing, depending on the tools activated on the website.

Optional analytics, advertising and profiling technologies are disabled until you choose to enable them. You may accept, reject or select optional categories and change your decision using the cookie settings control in the website footer. Rejecting optional technologies does not prevent access to the main informational content or the ability to contact us. Some optional embedded features may remain unavailable until activated.

The cookie settings panel identifies the technologies actually used, their providers, purposes, information collected and retention periods. It also explains any identification, location or profiling functions and how to activate them. You can additionally manage cookies in your browser; blocking necessary cookies may affect website functions.

We send commercial electronic messages with the consent required by Canada's Anti-Spam Legislation or where a lawful exception applies. Marketing messages identify the sender and provide a working unsubscribe option. You may also ask us directly to stop marketing messages. We action unsubscribe requests without charge and no later than 10 business days after receipt. Necessary non-marketing communications may continue, where permitted by law. We retain a limited suppression record to honour your choice.

Authorized personnel and contractors may access information needed for their responsibilities, including responding to inquiries, arranging meetings, administering communications and maintaining website security. Service providers may process information on our behalf for hosting, forms, scheduling, email delivery, customer relationship management, technical support and consented analytics.

We require providers acting on our behalf to protect information and use it for the authorized services, subject to applicable law. A third-party provider's independent processing, where relevant, is described in its own notice and in the information provided when its feature is used. Linking to a provider does not remove our responsibility for processing carried out on our behalf.

We may disclose information to professional advisers, competent authorities or other recipients where necessary and permitted by law, including to address legal obligations, security threats or legal claims. A business reorganization or transfer may involve limited disclosure under applicable safeguards and notice requirements. We do not sell personal information or disclose it to unrelated businesses for their own marketing.

Information may be stored or processed in Québec, elsewhere in Canada or in the United States, depending on the services involved. This may include access by authorized providers or personnel outside Québec. Information processed in another jurisdiction may be subject to that jurisdiction's laws and lawful access by its authorities.

Before transferring information outside Québec or entrusting processing to a provider outside Québec, we carry out the assessment and establish the written safeguards required by applicable law. You may contact our Privacy Officer for information about relevant providers, processing locations and safeguards. Any specific data residency commitment for a client project must be documented in the project agreement.

Our provision of AI services does not itself authorize us or our providers to use your information to train general-purpose AI models. Any proposed use of identifiable information for model training requires a defined lawful purpose, appropriate disclosure and any consent or contractual authorization required by law. Confidential client information remains subject to the applicable agreement.

If an AI assistant, transcription service or other AI-enabled feature processes information you provide, a notice at the point of use will explain the feature, relevant provider, purposes, retention and available choices before collection. Please do not enter sensitive or confidential information unless the feature is expressly approved for that purpose.

Where a decision about you is based exclusively on automated processing, we will give the notice required by law. Where applicable, you may request information about the personal information and principal factors used, correct inaccurate information and submit observations to a person able to review the decision.

We retain inquiry and proposal records for the period needed to address the request and any resulting business relationship. Subscription information is retained while needed to manage the subscription, with limited consent and suppression records retained to establish and respect communication preferences. Security logs, website data and cookies have retention periods appropriate to their functions. Contract, complaint and legal records may require longer retention.

Retention decisions consider the original purpose, sensitivity, legal requirements, applicable limitation periods and any legitimate preservation obligation. You may request the retention period applicable to your information. When information is no longer required, we securely destroy it or, where lawful, anonymize it in accordance with applicable requirements. De-identification alone is not necessarily anonymization.

We use organizational, technical and physical safeguards appropriate to the information, including restrictions on access and procedures for handling, retention and disposal. No website, transmission or storage system is entirely risk-free. If a confidentiality incident occurs, we assess its consequences, take appropriate corrective measures and notify affected individuals and regulators when the applicable legal thresholds are met.

Subject to applicable law and its exceptions, you may request access to your personal information, correction of inaccurate or incomplete information, withdrawal of consent, and cessation of marketing. You may also request deletion where legally available, and cessation of dissemination or de-indexing where the statutory conditions are met. These rights are not an unconditional right to erase all records.

Where the Québec portability provisions apply, you may request eligible computerized personal information collected from you in a commonly used structured technological format, including transfer to an authorized recipient. Statutory exclusions and limitations apply, including for information created or inferred by us.

Send access or correction requests in writing to our Privacy Officer. We may verify your identity or your authority to act for someone else using proportionate information. We respond to requests governed by Québec's private-sector privacy law within 30 days of receipt. Other applicable laws may prescribe different procedures. If we refuse all or part of a request, we explain the legal basis and available recourse.

You may raise a privacy concern with our Privacy Officer. We review the concern, communicate our response and take corrective action where appropriate. You may also contact the Commission d'accès à l'information du Québec at https://www.cai.gouv.qc.ca or, for matters within federal jurisdiction, the Office of the Privacy Commissioner of Canada at https://www.priv.gc.ca. You do not have to complete our complaint process before exercising a statutory remedy.

This website is intended for business and professional audiences and is not directed at children. We do not seek personal information from children under 14 through this website. If you believe a child has provided information without appropriate authorization, contact our Privacy Officer so that we can review and address it.

We update this notice when practices or requirements change. The revised version shows its effective date. We communicate material changes as required by law and obtain new consent when required. An update does not retroactively authorize a new use of information.